Feedback and discussion
or refunds
*Les frais de retour seront supported by lilith in the event of retraction or size exchange, except where the delivery address is not in France.
We will take care of the return postage if necessary. in France but they are the responsibility of our international Customers.
On receipt of delivery, you can return the product within 15 days by contacting Customer Services via the contact form.
Your product must be in its original, undamaged condition and must not have been worn or washed!
We will send you a returns slip to print out and return your parcel at our expense.
Nous produisons uniquement les modèles commandés par nos clientes, l’échange de taille ou de couleur ne sera possible que dans la limite d’un retour d’une cliente !
– Exchanges are not possible outside the European Union.
If it is not possible to exchange the product or if you are not satisfied, we can send you a credit note to be used on a future capsule or simply proceed with a refund.
Returns, exchanges
or refunds
*Return costs will be borne by lilith in the event of withdrawal or in the event of a size exchange, except when the delivery address is not located in France.
We take care of the return costs if necessary in France but they are the responsibility of our international Customers.
Upon acceptance of delivery, you can return the product within 15 days by contacting customer service by the contact form.
Your product must be in its original condition, without degradation, not have been worn or washed!
We will send you a return slip, to be printed, for the return of your package at our expense.
We only produce the models ordered by our customers, the exchange of sizes or colors will only be possible within the limit of a customer's return!
- Exchanges are not possible outside the European Union -
If the exchange of the product is not possible or if you are not satisfied, we can send you a credit note for the next capsule or simply refund your order.
