Questions / Answers

What are the delivery times? 

Delivery times vary depending on the production of the capsule models. We expect delivery to take place within 3 months of the pre-order being placed, and we will do our utmost to meet this deadline.

Is it possible to try out the models before pre-ordering?

The return of lilith is a step-by-step process! We don't yet have a boutique, so we decided to come back with models that our customers know for their shape and fit. To help new customers, we're making technical drawings with all the measurements they need.

How do I choose my size?

It's an eternal question, because the Lilith style can be worn however you like! Fluid, silhouetted or over-size, all our models can be interpreted in different ways. But to help you, we have a 'size guide' with all the measurements you need to know.

If you have any doubts, don't hesitate to contact us via the contact formWe'd be delighted to advise you.

How do I change my order?

You can change your order throughout the current sales period, contact us via the contact form to keep us informed!

Once the sale is complete, you will no longer be able to modify your order.

A model is sold out, do I have a 2^è chance of buying it?

Our reasoned approach is a limited edition. We only produce models purchased by our customers. In this way we avoid and help to make our planet more beautiful. But there's nothing to lose: with a little luck, you'll be able to enjoy enjoy the return of a customer!

Don't hesitate to contact us via the contact form indicating the model name, size and colour.

When is my order confirmed?

As soon as your payment accepted, you will receive a confirmation email with details of your your order.

Didn't receive an email? A word of advice: check your spam folder and contact us via the contact form.

What payment methods are available?

We accept credit card payments via our secure partner Monetico. The amount of your purchase will be debited on the day you place your order!

If the payment successful, do not hesitate to place the order again or try another another method of payment.

A real problem? Don't panic, contact us via the contact form we'll help you find a solution.

Do I need an invoice?

If you would like to receive an invoice, please send us a message via the contact form.

Want to be kept informed about capsule launches?

To receive all our newsletters and find out all about our capsules. Sign up at here.

Do I have another question?

If you have any further questions, please write to us at the contact form we'll be happy to get back to you.

Questions/Answers

What are the delivery times?

Delivery times vary depending on the production of the capsule model. We plan 3 months after the pre-order and we do our best to respect the announced delivery time.

Is it possible to try out the models before pre-ordering?

The return of the lilith is done step by step! We don't have a shop yet, hence our idea to come back with well-known models, from our customers, for their shape and fit. To help new customers, we make technical drawings with all the necessary measurements.

How do I choose my size?

The lilith style can be worn as desired! Fluid, silhouetted or over-size, all our models can be interpreted nevertheless to help you, we have a "size guide" with all the measurements to know. 

In case of doubt, do not hesitate to write to us by filling out this form. the contact formWe will be delighted to advise you.

How do I change my order?

You can modify your order during the current sales period, write by the contact form, to inform us!

As soon as the sale is over, you can no longer modify your order.

A model is out of stock, do I have a second chance to buy it?

Our reasoned approach is a limited edition. We only produce the models purchased by our customers. In this way we avoid waste and contribute to making our planet more beautiful. Nevertheless nothing is lost, with a little bit of luck, you will be able to enjoy the return of a customer!

Do not hesitate to send your request by filling the contact formindicating the name of the model, the size and the colour.

When is my order validated? 

As soon as the payment is accepted, you will receive a confirmation email with the details of your order.

You did not receive an email? A little advice: Don't hesitate to look at your spam and contact us by filling the contact form.

What are the possible means of payment?

We accept credit card payments via our secure partner Monetico. The amount of your purchase will be debited on the day you place the order!

If the payment was not successful do not hesitate to place the order again or try another means of payment.

A real problem? Don't panic, contact us by filling the contact formand we will help you find a solution.

Do I need a bill?

If you need an invoice, send us by filling the contact form.

Be informed of capsule launches?

To receive all our newsletters and know everything about our capsules. Register here.

Do I have another question?

If you have any other questions, please contact us by filling in the form below. the contact form.